Terms & Conditions of Sales

The general conditions of sale define the legal framework within which any reservation takes place. Read them carefully .

Art. 1. Identification, definitions and scope of the general conditions of provision

1.1. Identification of the service provider

La Demoiselle ô bois is an accommodation managed by Bavay Hugues and Martinet Sandrine, established in Belgium, in Seloignes (Momignies) Petite Rue, 4.

Hugues Bavay can be reached by telephone at +32470 825 376 (and Sandrine Martinet at +32497 501076) and by email at gites.seloignes@gmail.com

Hugues Bavay is registered with VAT under number BE0717430014 and is registered with the Crossroads Bank for Enterprises under number 0717.430.014

1.2. Definitions

The following are understood to mean:

""Client"": the client who reserves a service made available to them by the Service Provider, on the Website;

""General Conditions"": these general conditions of provision;

""Reservation"": the provision contract which binds the service provider to the Client at the end of the reservation procedure, including the General Conditions and the specific conditions of access to the accommodation;

""provider"": the natural or legal person (or their agent) who owns the accommodation made available to the Client via the Marketplace

""service"": accommodation and/or activities made available by the service provider and bookable by the customer.

Scope of application

The General Terms and Conditions govern the contractual relationship that the service provider enters into with the Client. They are an essential element of the Contract. Consequently, these conditions may only be deviated from if the service provider has consented to this in advance and in writing. Consequently, the Client may not in any way claim the application of its own possible general terms and conditions, whatever they may be. If the Customer wishes to deviate from the General Conditions, he must make an express request prior to the conclusion of the Contract. In this case, however, the General Conditions will remain applicable in a supplementary manner.

Art. 2. Purpose and acceptance of the General Conditions

2.1. Purpose

The service provider provides the customer with services. It takes charge of managing reservations and in return, receives payment for its services and provisions.

2.2. Acceptance

Any reservation made by the customer assumes that he has read and expressly accepted the general conditions, even if he has not affixed a handwritten signature to said conditions.

The Client and the Service Provider agree that the Client's confirmation of the reservation is final, when he clicks on the button "I accept the conditions...". In doing so, he declares that he has read and accepted the general terms and conditions of provision as well as the special conditions. He confirms his reservation and pays"". This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. This electronic signature therefore expresses the customer's consent to the service provider's offer, on the one hand, and his acceptance of the general terms and conditions, on the other hand.

Art. 3. Customer's obligation to provide information and use of the rented property

The customer is required to provide correct, complete and up-to-date information, in particular, but not limited to, the composition of the group of participants in the stay (minors, animals, etc.) and the reason for the stay. The customer will assume all consequences, in general, and in particular financial, resulting from any inaccurate, incomplete and/or out-of-date information that he/she has provided.

The customer uses the rented property in accordance with its intended purpose and as a good father. He is required to respect the maximum capacity provided. Any breach of this clause may result in the immediate termination of the contract, at the customer's expense, with the rental amount remaining definitively acquired by the service provider.

3.1. Minors

Under no circumstances will the service provider agree to contract with a person under the age of 18. All reservations made by persons under the age of 18 are deemed non-existent, without the customer being able to demand any compensation. The customer is required to compensate the service provider for all direct and indirect consequences related to the fact that he made a reservation by entering an incorrect date of birth.

3.2. Animals

Pets such as dogs and cats are allowed, provided that their weight does not exceed 30 kg. If this weight is exceeded, the owner's agreement is required.
Pets accompanying the customer must be reported in all cases. The customer will ensure that no damage is caused by his pet and to pick up any droppings in the garden.
No fees are requested for the pet. On the other hand, if the accommodation is not returned in the condition it was and the presence of the animal requires more cleaning, the guarantee may be deducted by a sum of €50.

3.3 Groups

The service provider reserves the right to refuse any booking, including group bookings, without giving reasons or in connection with a festive event, or to impose special conditions on such bookings. In this case, parties prior to a wedding or any type of party that may cause damage or disturb the tranquility of the premises are prohibited.

3.4. Respect for the neighborhood and the environment

The customer agrees to behave respectfully towards the inhabitants and the environment in general: fauna, flora, various equipment, etc. (campfires are not permitted, nor are fireworks or Chinese lanterns) and to preserve the tranquility of the premises. From 10:00 p.m., the customer will ensure that the exterior is kept quiet, in order to avoid any nighttime noise.

The customer agrees not to park vehicles in places not intended for this purpose (lawn, garden, etc.). He also agrees not to install temporary accommodation such as a tent, mobile home, etc.

Charging electric vehicles on the home's electrical network is not permitted (except for bicycles and scooters).  

3.5 Sanctions

If the Client fails to comply with the obligations referred to in Article 3, the service provider may refuse access to the accommodation.

Likewise, he will be entitled to terminate the Contract during the stay, if he becomes aware of any illicit or non-compliant use of the accommodation or of any behavior by the client or a person or animal in his care causing or likely to cause inconvenience or nuisance such that it jeopardizes the smooth running of the stay.

Art. 4. Total price of the stay

4.1. The total price of the stay is made up of:

- the price of the occupancy of the accommodation, mentioned on the presentation page of the accommodation published on the Website, for the selected period and taking into account the number of participants declared;

- premiums relating to insurance possibly taken out by the Client during the stay reservation procedure.

- mandatory charges/supplements,

-optional charges/extras chosen by the customer

- Any tourist taxes

Unless otherwise stated, all prices are inclusive of VAT, to the extent that such tax is applicable.

The customer will no longer be able to benefit from price reductions or promotional offers after making their reservation.

4.2. Mandatory and optional charges

Cleaning fees and linen supply fees are included in the rental price.

If the rental is not subscribed to by Airbnb, a deposit of €350 must be paid into the owners' account (BE70 0019 4800 5025) no later than two weeks before the occupancy of the cottage. Failure to pay the deposit will result in refusal of access to the accommodation.
The deposit will be refunded within one week and will be returned in full if no damage has been noted and if the property is returned in the condition it was in (an amount of €50 may be deducted from the deposit for a cleaning supplement if the cleanliness of the gîte is degraded).

If abnormal energy consumption (electricity, water, heating) is observed, additional costs may be claimed.
The wood supplied or sold for the wood stove is intended exclusively for this use (it cannot be used for a campfire or barbecue)

Fees for the provision of additional services are paid by the customer to the service provider upon arrival.

Art. 5. Payment terms and deposit

Any reservation will be subject to full payment of the amount due for the stay.

Following your reservation and immediate payment of the total amount of the stay, the service provider will return a booking confirmation to you

Art. 6. Cancellation/early departure costs – cancellation insurance

Cancellation of a reservation will incur cancellation fees.

A reservation cancelled more than two months in advance will be refunded 100% of the rental price.
A reservation cancelled between 31 days and 60 days in advance will be refunded at 75% of the rental price.
A reservation cancelled between 16 days and 30 days in advance will be refunded at 50% of the rental price.
A reservation cancelled less than two weeks in advance will not be refunded.

The premature departure of the client, whatever the reason, does not entail any reimbursement – even partial – of the price of the stay.

The customer can insure himself against these risks by taking out cancellation insurance.

Art. 7. Liability - Insurance

The client occupies the property as a good father. He assumes responsibility for the rented property, its equipment and the land made available to him.

He reimburses the service provider for all costs incurred by his actions and undertakes to report any damage. By making the accommodation available, he is legally required to return it in the condition in which he received it.

Therefore, he undertakes to cover his civil liability in the event of fire, theft, water damage both for rental risks and furniture rented out, as well as for recourse by neighbors.

Art. 8. Late payment

Any amount owed by the customer and not paid 10 days after its due date will automatically and without formal notice produce, for the benefit of the service provider, interest of 1% per month from its due date, the interest for any month started being due for the entire month.

Art. 9. Solidarity

The obligations of the contract are indivisible and joint and several with respect to the customer, his heirs, or his beneficiaries, for whatever reason.

Art. 10. Disputes

Any disputes or contestations which cannot be resolved amicably will be submitted to the jurisdiction of the courts of the judicial district where the property is located.

Ar.11. Presence of surveillance camera

The car park is equipped with a surveillance camera. The customer is informed, by the conditions of sale, of the presence of this surveillance.

GENERAL CONDITIONS OF ONLINE SALE VIA ORC [La demoiselle ô bois]

1. Purpose

These general conditions apply to all online reservations made with our establishment La demoiselle ô bois, using the Regional Marketing Tool (ORC).

The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.

2. Offers

All our advertisements, web pages or offers are prepared in good faith and based on available data. Maps, photos and illustrations are presented for information purposes only and are not contractual. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious material errors in the information we provide.

3. Price

The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any additional charges are clearly indicated before the service is booked.

The customer authorizes us to correct any obvious pricing errors.

4. Reservation

The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, such that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

5. Booking process

Reservations made by the customer are made via the electronic reservation form accessible online on the reservation tool. The reservation is deemed to be made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer attests to the truthfulness and accuracy of the information transmitted. Once the final choice of services to be reserved has been made, the reservation procedure includes the following steps until validation:

the entry of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.

6. Acknowledgement of receipt of reservation

The booking tool acknowledges receipt of the customer's booking and confirms it by sending an email without delay. The booking confirmation by email summarizes the contract offer, the services booked, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the booking made and the address of the establishment to which the customer can submit their complaints.

7. Right of withdrawal

It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:

• accommodation other than for residential purposes (e.g. holiday accommodation),

• of a transport,

• of a car rental,

• catering and services related to leisure activities.

8. Respect for privacy

We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide us are necessary for processing your reservation and are essential for the management and provision of services (article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com which manages the reservation tool, online payment providers, providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles set out in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As a person whose data is collected, you have the right to access, rectify, delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your name, first name and address as well as the subject of your correspondence.

Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.